MACARTHUR Strata
Your Hub for Everyday
Strata Support
This page is for owners, residents and committee members in buildings managed by Macarthur Strata. It brings together the tools you need to report issues, request access, make payments and find important information. Clear guidance and steady support enable you to focus on the essentials without confusion.
If something feels unclear or you’re unsure where to start, our team is here to help. You will not be left chasing answers.
What You Can Do Here
Owner Services and Records
Login to Owners Portal
Access your scheme’s records, notices and key documents securely using your Property ID.
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Update Contact Details
Ensure you receive levy notices, meeting notices, and important scheme communications promptly.
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Request Owner Portal Access
Request secure access to the Owners Portal to view key information about your strata scheme.
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Order a Copy of By-laws
Understand your scheme’s rules that apply to its owners and residents.
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Book a Strata Inspection
Schedule an inspection to review your scheme’s official records.
Accounts and Payments
Direct Debit Set Up
Apply to set up direct debit for your strata levies by completing this secure online request form.
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Request Section 184/174 Certificate
Obtain key financial and administrative information about the scheme.
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Property and Maintenance
Request Key/Access Device
Order keys or access devices for approved entry to property areas.
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Renovation Application Form
Submit an application for approval to carry out renovations within your lot.
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Support Designed for Our Community
Our team takes a practical, local approach to strata support. We understand the buildings, councils and conditions across the Macarthur region and the Southern Highlands. That means faster answers, more precise steps and help that fits the way your community operates.
Whether you need a quick update or guidance on a more complex matter, we aim to make the process straightforward and calm.
FAQs
These answers cover strata schemes, community associations, neighbourhood associations and building management committees. Different rules apply depending on the type of scheme and its governing legislation.
What is a strata scheme?
A strata scheme is a form of property ownership where you own your individual lot and share ownership of common property such as roofs, driveways, stairwells and gardens with other owners.
What do I actually own?
In most cases, you own everything inside your lot. This depends on the registered strata plan and its date, particularly for schemes registered before July 1974.
Items such as walls, ceilings, structural elements, pipes, roofs and external features are usually common property. However, the registered strata plan always determines who is responsible.
What is the Owners Corporation?
The Owners Corporation is the legal body made up of all lot owners in the scheme. It is responsible for managing common property, finances, insurance, compliance and by-laws.
What does the strata committee do?
The strata committee makes day-to-day decisions on behalf of the Owners Corporation between general meetings, within the limits set by legislation and resolutions.
What does a strata manager do?
A strata manager assists the Owners Corporation by organising meetings, managing finances, coordinating repairs, arranging insurance and ensuring compliance with NSW strata legislation.
What are strata levies, and what do they pay for?
Levies fund building insurance, cleaning, gardening, maintenance, repairs, compliance costs and long-term upkeep of the property.
