We support the Macarthur region, the Southern Highlands and nearby
suburbs. Our team lives locally and understands the needs and history of
each community.
Macarthur Strata is a family-owned business built on a team who know the region intimately, understands fast-changing legislation, and cares deeply about the people and communities they serve. Our team is locally based, highly experienced, and deeply invested in the communities we manage. Many of our staff have been with the business for well over a decade, which means our clients benefit from consistency, practical knowledge, and relationships that do not reset every year. We focus on clear communication, prompt action, and steady guidance through what can often be complex and high-pressure strata matters.
Louise Hill
General Manager, Licensee & Strata Manager
Louise leads Macarthur Strata with a strong focus on people, compliance and accountability. As Licensee and General Manager, she oversees the day-to-day operations of the business and manages strata plans directly, balancing leadership with hands-on involvement.
With nearly a decade at Macarthur Strata, Louise brings stability and deep operational knowledge. She values teamwork, consistency, and local insight, helping build a long-standing team clients can trust to deliver reliable outcomes.
Why Louise calls Macarthur home:
“Living in the Macarthur region offers the best of both worlds. Every day life is convenient, while beautiful rural landscapes and open spaces are just moments away.”
Sandy Pacey
Strata Manager
Sandy is one of Macarthur Strata’s most experienced strata managers, with over fifteen years in the business. Her role is varied and fast-paced, involving daily problem-solving, client communication, and navigating a constantly evolving legislative environment.
She places strong emphasis on ongoing training and compliance, regularly undertaking Fair Trading education and legal updates. As a local, Sandy brings practical area knowledge and values the long-term relationships built through consistency and trust.
What Sandy loves about the region:
“The Macarthur and Southern Highlands offer beautiful surroundings and a relaxed lifestyle. The region offers a great balance between peaceful living and staying connected.”
We have been dealing with Macarthur Strata for a number of years and have always found that they are reliable and attentive, when contacted about issues… Sandy Pacey, has been very friendly and helpful. When she is informed about issues, she is very prompt in arranging repairs etc.
Lisa, Macarthur Strata Member
Michael Suryadinata
Strata Manager
Michael joined Macarthur Strata three years ago following a career change from logistics into strata management. He has since built a strong foundation in client service, problem resolution, and clear, proactive communication.
He enjoys the people-focused nature of the role and believes timely action and regular updates are essential to building trust. Michael values the supportive team environment and approaches each scheme with a practical, solution-driven mindset.
Why Michael calls Macarthur home:
“I enjoy that the Macarthur region offers nature, history, and adventure such as the Australian Botanic Garden Mount Annan, Dharawal National Park, and visiting cultural sites like the Campbelltown Arts Centre.”
Amy Hope
Strata Manager
Amy joined Macarthur Strata with eight years of prior strata management experience and a desire to work closer to home. She was drawn to the business for its smaller, non-corporate structure and people-first culture.
She focuses on building long-term client relationships and believes that how a team is treated internally directly impacts the service delivered. Amy’s experience and relational approach allow her to add value quickly and consistently.
What Amy loves about the region:
“Raising our children in the Southern Highlands gives them space to grow, great schools, and a welcoming community centred around nature and a relaxed pace of life.”
Strata Services
Whether it’s a small community or a complex build, we keep things
running smoothly with local knowledge and dependable support.
Residential
Clear communication, local insight and contacts. We keep our community moving.
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Community
Shared spaces need steady guidance. We help committees stay aligned, informed and confident.
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Neighbourhood
Reliable oversight for neighbourhood-style associations and shared environments.
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Commercial and Industrial
Organised management for active sites that need compliance and quick responses.
READ MORE
Residential
Clear communication, local insight and contacts. We keep our community moving.
READ MORE
Community
Shared spaces need steady guidance. We help committees stay aligned, informed and confident.
READ MORE
Neighbourhood
Reliable oversight for neighbourhood-style associations and shared environments.
READ MORE
Commercial and Industrial
Organised management for active sites that need compliance and quick responses.
READ MOREService Areas
Macarthur Region
Campbelltown, Narellan, Camden, Oran Park and nearby suburbs.
Southern Highlands
Bowral, Picton, Tahmoor, Thirlmere, Mittagong, Moss Vale and more.
Greater South West Sydney
Areas such as Liverpool, Penrith, Cabramatta, Wetherill Park and Bankstown.
Greater South West Sydney
Areas such as Liverpool, Penrith, Cabramatta, Wetherill Park and Bankstown.
For Members
Current owners and committee members can access key resources
and updates all in one place. Forms, documents and support requests
are easy to find.
FAQs
These answers cover strata schemes, community associations, neighbourhood associations and building management committees. Different rules apply depending on the type of scheme and its governing legislation.
What is a strata scheme?
A strata scheme is a form of property ownership where you own your individual lot and share ownership of common property such as roofs, driveways, stairwells and gardens with other owners.
What do I actually own?
In most cases, you own everything inside your lot. This depends on the registered strata plan and its date, particularly for schemes registered before July 1974.
Items such as walls, ceilings, structural elements, pipes, roofs and external features are usually common property. However, the registered strata plan always determines who is responsible.
What is the Owners Corporation?
The Owners Corporation is the legal body made up of all lot owners in the scheme. It is responsible for managing common property, finances, insurance, compliance and by-laws.
What does the strata committee do?
The strata committee makes day-to-day decisions on behalf of the Owners Corporation between general meetings, within the limits set by legislation and resolutions.
What does a strata manager do?
A strata manager assists the Owners Corporation by organising meetings, managing finances, coordinating repairs, arranging insurance and ensuring compliance with NSW strata legislation.
What are strata levies, and what do they pay for?
Levies fund building insurance, cleaning, gardening, maintenance, repairs, compliance costs and long-term upkeep of the property.
